[Read free] Call Center Operation: Design, Operation, and Maintenance
♥ Duane Sharp ♥
| #1922370 in Books | Digital Press | 2003-04-28 | 2003-04-14 | Original language:English | PDF # 1 | 9.35 x.72 x6.85l,1.19 | File Name: 155558277X | 303 pages |
||0 of 0 people found the following review helpful.| dated information|By J P Sullivan|Really in need of update, Windows NT / Token Ring. Provides basic info but dated.|0 of 0 people found the following review helpful.| A must have!|By ETL|For beginners its a great "User guide" on the know how of operating a call center. It gives you an in depth details on the design, IT and ot||"This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies."―Janet Suther
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of th...
[PDF.iy15] Call Center Operation: Design, Operation, and Maintenance Rating: 3.73 (401 Votes)
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You easily download any file type for your gadget.Call Center Operation: Design, Operation, and Maintenance | Duane Sharp. A good, fresh read, highly recommended.
