♥ Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper ♥
| #260099 in Books | 2009-06-02 | 2009-05-15 | Original language:English | PDF # 1 | 9.20 x.70 x7.40l,1.10 | File Name: 0470440589 | 336 pages
||1 of 1 people found the following review helpful.| Practical, fun|By PENNY S WELLER|Very impressed with this practial approach. Am seeing movement from ITIL IT focus only to many other areas such as shared services. Very useful and an easy read.|0 of 0 people found the following review helpful.| Good start for a newbie|By dude_sam|Excellent book with a basic set of informati|From the Back Cover|Manage your business from a services perspective |What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provi
A plain-English guide to managing IT from the customer's perspective
Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
Topics include se... [PDF.vz69] Service Management For Dummies Rating: 4.66 (558 Votes)
Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper pdf Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper pdf download Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper audiobook Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper review Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper summary Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper Free
You can specify the type of files you want, for your device.Service Management For Dummies | Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. A good, fresh read, highly recommended.
